If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
If the cancellation is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
* Please note a 10% cancellation fee will be deducted from your original payment.
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.
1) If we deliver the wrong size, colors or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.
2) If we deliver correct items but you're not satisfied with them (pretty small or large,...). We're offering 2 options:
If you did not receive the product within the guaranteed time (45 days not including 3-7 day processing) you can request a refund or a reshipment. If you received wrong items you can request a refund or a reshipment .
Reasons for a refund may be considered invalid are (judge on a case by case basis):
* You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment, within a certain amount of days.