EXCHANGES AND REFUNDS POLICY

Change & Cancellation

If you wish to modify or cancel your order, contact us via email support@globalcyclinggear.com as soon as possible. We will do our best to satisfy your request. However, keep in mind that we cannot modify or cancel an order once it has entered the shipping process.

Within 12 hours from your order has been paid, you can make a change on shipping address, design or size (extra fee may be required) and cancel an order, please note a 20% cancellation fee will be deducted from your original payment. After that period of time, 70% of your total amount will be charged for cancellation requirements.

After 24 hours since placing order, $10 will be charged if you change shipping address.

If the cancellation is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

Exchanges

Customer satisfaction is always our top priority, as long as you contact us within 30 days of receiving your order according to tracking notification, we are here to make things right.

If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.

1) If we deliver the wrong size, colors or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.

2) If we deliver correct items but you're not satisfied with them (pretty small or large,...). We're offering 2 options:

  • You can keep your item: you just need to pay a small Shipping and Handling fee (please contact us for further information) and we will send you new items. You don't need to return your package.
  • If you don't want to pay that fee, you will have to return the item at your own expense and the item has not been used, worn, washed or damaged. The item must include its tag. We will deliver a new one right after we receive your returns.

Note:

- Exchange is applied once per order.
- Exchange item(s) must be as same as the design and in the same men’s or women’s size chart like your original order.
- The items that are on sale or free cannot be exchanged.

    Refunds

    If you did not receive the product within the guaranteed time (60 days not including 3-7 day processing) you can request a refund or a reshipment. 

    Reasons for a refund may be considered invalid are (judge on a case by case basis):

    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
    • You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
    • You did not pay customs fee (if required) for your order so it cannot be delivered to your address.
    • Your order did not arrive due to exceptional circumstances outside the control of Global Cycling Gear (i.e. not cleared by customs, delayed by a natural disaster).
    • You order wrong size or color.
    • The items you ordered are on sale or free.
    • Other exceptional circumstances outside the control of globalcyclinggear.com

    * You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.

    If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment, within a certain amount of days.

    Based on 21376 reviews
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    Great gear!

    Great suspender pants and jersey. Go Blue Baby! Lots of compliments on the road!!!

    Global Custom Kits

    It took some time and getting through some unfortunate miscommunication at the start and in the middle of our dealings over the past four months, but everyone at Global Cycling pulled through and made me 7 of the most amazing cycling kits I have ever seen, and will ever wear in a lifetime. They are not only well made, each and every one is as beautiful as any cycling kit could be, more so maybe. I said I would give them 10☆s if everything turned out the way I wanted, for Linda up front and all the artists and artisans who put these orders together for me, and I'm more than happy to. Can't thank (you all) enough.

    Quality and Service

    I ordered two jerseys. One was for my husband and the other for myself. The University of Pittsburgh jerseys on the website were only available in men's sizes. I reached out to customer service to ask if the jersey could be made in a women's cut. I received a quick response, and the customer service department followed up throughout the process. Both jerseys arrived exactly as we requested. We wore them on a recent ride in Florida and they were comfortable and stylish!

    Good value for the money - very good customer service from sellers

    It's a comfortable lightweight Jersey. Breathable synthetic material with good elastic round waist. Excellent customer service from the sellers. I highly recommend them for this.

    Great value!

    I bought the one for my husband. He loved it so much I just bought the another one. My husband loves that he can unzip the shirt while cycling to cool off without any hassle. Secondly, he said the shirt stays down instead of creeping up like his old cycling shirt did. It fits well and seems very well made.

    Nice fit, Nice look, and great price

    I bought these when i bought an exercise bike, I use them daily and i've had no problem with them at all. They have gone thru several washes with no issues.

    Good jersey it's tight!

    Shirt is really good quality. I'm impressed. Would buy again.

    Perfect gear for riders

    AWESOME. They fit comfortably and they fit like a glove!!! no complaints! awesome biking set!

    Good quality

    strange colour, fit good, and fast delivery

    Excellent product

    Very good quality. Good fit.

    Satisfied

    Fantastic service!

    Great!

    Great!

    fast shipping

    perfect thanks

    good price

    Excellent quality and quick delivery

    OK

    Excellent, Variety Quality, Like it, Thanks!

    better than expected

    Great jersey! Very comfortable.

    Excellent!

    Nicely,high quality

    Nice

    Fit very well. Thank you

    Good

    Very fast, Fantastic fit and quality nice

    better than expected

    Good quality, Very fast shipping and so friendly seller.thank You very much

    Wonderful

    Pockets in back are great for holding the transmitter when leading a class.

    Satisfied

    For the price, fits great and looks great. Liked it so much I bought 3 more

    Good

    Love this jersey - it's very comfortable, looks great and fits like a good cycling jersey should.

    it's ok

    This Jersey is for my husband. The fit is true to size and he loved the colors. They go with his various bike colors. The jersey looks more expensive than it cost. That's always a good thing

    Good quality

    Excellent product. Great fit! Everything I expected