If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
If the cancellation is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
* Please note a 10% cancellation fee will be deducted from your original payment.
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and Order number.
1) If we deliver the wrong size, colors or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.
2) If we deliver correct items but you're not satisfied with them (pretty small or large,...). We're offering 2 options:
- You can keep your item: you just need to pay a small Shipping and Handling fee (please contact us for further information) and we will send you new items within 2 days. You don't need to return your package.
- If you don't want to pay that fee, you will have to return the item at your own expense and the item has not been used, worn, washed or damaged. The item must include its tag. We will deliver a new one right after we receive your returns.
If you did not receive the product within the guaranteed time (45 days not including 3-7 day processing) you can request a refund or a reshipment. If you received wrong items you can request a refund or a reshipment .
Reasons for a refund may be considered invalid are (judge on a case by case basis):
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
- Your order did not arrive due to exceptional circumstances outside the control of Global Cycling Gear (i.e. not cleared by customs, delayed by a natural disaster).
- You order wrong size or color.
- The items you ordered are on sale or free.
- Other exceptional circumstances outside the control of globalcyclinggear.com
* You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment, within a certain amount of days.