Return Policy
RETURN
Return requirements
To be eligible for a return, items must:
Be returned within 90 days of the delivery date.
Be unworn (except for trying them on).
Be unwashed, unaltered, and undamaged.
Have all original tags attached.
Be neatly folded and returned in the original packaging whenever possible.
Items returned in a condition that prevents resale may be rejected or subject to a repackaging fee, which will be deducted from the approved refund.
For hygiene reasons, socks removed from their original packaging cannot be returned.
Return for Exchange
Returns for exchange are accepted only after your exchange request has been approved by our Customer Support team.
Unless the return is due to our error (such as receiving the wrong, damaged or defective item), customers are responsible for the return shipping cost.
Replacement items will be shipped after the returned item has been received and inspected, unless otherwise advised by our support team.
Return for Refund
Returns for refunds are accepted only after your refund request has been approved under our Refund Policy.
Please do not return any item without contacting our Customer Support team first, as unauthorized returns may not be accepted.
Return Shipping
To arrange a return, please contact our Customer Support team at support@globalcyclinggear.com before sending your package.
For incorrect, damaged or defective items, we will provide a prepaid return shipping label if a return is required.
For all other approved returns, customers are responsible for the return shipping cost.
Please do not send any items back until you have received return instructions from our support team.